Goods will be delivered to the address provided by you on the order form. You will become the owner of goods you have ordered when they have been paid for and delivered to you. Any dates quoted for the delivery of goods are approximate and we shall not be liable for any delay in the delivery of goods, however caused. If, however, we are unable to deliver your goods by the date quoted for delivery, you, the buyer shall be entitled to cancel the order at any time before delivery takes place. Subject to items being in stock, we aim to dispatch all orders received by 12pm the same day, Monday to Friday.
Future Bright LTD ships internationally to most countries. If you do not see an option for your country, please email us at firstname.lastname@example.org. If goods are being ordered from outside the European Union, import duties and taxes may be incurred once your goods reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on import duties and procedures. As the purchaser of the goods, you will also be the importer and as such should ensure that your purchase is in full compliance with the jurisdiction into which the goods are being imported. Please be aware that goods may be inspected on arrival by customs authorities and we cannot guarantee that the packaging of your goods will be free from signs of tampering. Please also be aware that British consumer protection laws may not apply.
All UK orders are sent with Royal Mail 24 (1st Class) with an approximate delivery time of 1-2 days.
International orders are sent via Tracked Airmail. Expected delivery time is 7-21 days.
To return an item, please email customer service at email@example.com who will take note of your reason for returning the goods and request you to return the item to the below address:
Future Bright LTD, Tor Hatch, Sandy Lane, Shere, Surrey, GU5 9QL
Please note, unless the return is due to a specific issue with a product or service, you will be responsible for any return shipping costs. We highly recommend you use a tracked form of delivery for returning goods.
After receiving and inspecting the condition of the returned item, we will process your refund or exchange. Please allow at least 7 days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed. In the event of being unsatisfied with the quality of the product, please contact us by email within 14 days of receiving the product for a full refund. Import duties are non-refundable. If the product is defective or damaged there is a full warranty period of one year. For defective or damaged products, please contact us at firstname.lastname@example.org.